FAQs

Payment & Billing

We accept payment via Visa, Mastercard or Amex as well as Paypal. All prices displayed and charged are in Australian Dollars.

Products

All of our products are lovingly handmade made in Australia. They are natural, organic, vegan and we never, ever, ever test on animals! We use only premium high performing ingredients in all of our products. Please refer to the Ingredients page for a full ingredient listing. 

Refunds & Returns

Unfortunately due to the nature of the products and health regulations we cannot offer a refund for a change of mind.If you have an issue with your product or you believe it is faulty please email us straight away at hello@koarskintherapy.com.au

Please include your order number, product details and include any relevant pictures in your email and retain all original packaging.

Shipping 

We offer FREE* shipping on all orders within Australia over $100 and for only $20-$40 we ship worldwide!  We always aim to dispatch your products within 2 business days (*unless purchased on pre-order*) and shipping times vary between 1 and 6 days, depending on your location. Please refer to our Shipping page for further info!

Other Questions?

Email us hello@koarskintherapy.com.au